Rincon’s Work Environment – What to expect:

Physical Demands: The case manager must be able to successfully perform essential functions of this job including carry charts to and from their offices/desks, prepare for group activities that may entail moving chairs and/or tables, carrying bags/boxes of food or decorating group activity areas. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Employees are responsible for informing supervisor of any invisible disability or medical restriction that limits physical capability.

Work environment: The work environment characteristics are representative of those an employee encounters while performing the essential functions of this job. There may be occasions that call for an employee to carry out duties at other agency offices. Traveling to and from meetings is necessary. The majority of work duties would be conducted in the field, which would require travel and having a reliable vehicle.

Performance Indicators:

During a typical year full-time staff will have 1,820 hours of potential direct service hours. It

is expected that 80% (1,456 hours) be direct clinical hours, or 28 direct service hours a week. Significant deviations will be discussed with the Mental Health Coordinator.

Direct billable hours are broken down into Individual services, including but not limited to Mental Health Assessments (MHAs), treatment plans and therapy, and then group services. Below is an approximate breakdown of what those hours should look like.

Approximate Breakdown of Hours

Indicator:

Direct Billable Services

Weekly: 28

Monthly: 96

Yearly: 1456

Clinical Documentation

Weekly: 5

Monthly: 20

Yearly: 260

Supervision, trainings & other non-billable services

Weekly: 2

Monthly:8

Yearly: 104

Annual Trainings:

• As part of the organization's commitment to quality service all staff have to complete the following training courses yearly, but other training courses will be scheduled based on the program or funding requirements.  
• Orientation to Agency Policy and Procedures
• Orientation to IDHS Administrative Rules and Regulations
• Orientation to agency treatment philosophy
• Orientation to EMR, email system, and other software associated to program  
• Customer Service
• Cultural Competency & Diversity
• Person Centered services & treatment planning
• Workplace Violence and De-escalation techniques
• Ethics
• Health & Safety,
• Emergency Procedures
• Critical Incident, Abuse and Neglect Reporting
• Rights of the Person, Confidentiality, Advance Directives
• Corporate Compliance, Grievance and satisfaction survey process
• Orientation to organization's programming, inter/external referral process
• Education on medication treatment (methadone and psychotropic medication)
• Program Specific Trainings, Effective Case Management Case

Schedule:

• 8-hour shift (1-hour unpaid lunch)
• Monday to Friday/Monday to Friday with Evenings/Some weekends required/Variable

Language:

• Fluent in Spanish, bicultural applicants strongly preferred.

Requirements

The Knowledge and Expertise that Matters Most - What you bring to the Role:

• Good listening, communication, and case management skills. Able to tailor communication styles to make the client feel comfortable.
• Ability to engage clients in a clinical and respectful manner.
• Initiative and big-picture thinking.
• Case management and planning skills.
• Understanding of legal issues of this population.
• Understanding of addiction issues of this population.
• Understanding of mental illness issues of this population.
• Understanding internal and external medical and supportive services.
• Cultural competence and sensitivity.
• Fast, accurate documentation skills.
• Effective oral and written communication skills.

OTHER REQUIRED ABILITIES:

• Fluent in Spanish, bicultural applicants strongly preferred.
• Ability to work effectively with peers, individual clients and groups.
• Desire to learn new skills.
• Knowledge of community and social service agencies.
• Ability to maintain accurate records and necessary paperwork.
• Knowledge of de-escalation methods or ability to train de-escalation methods.

Position Qualifications – What is required to Perform the Role:

• Bachelor’s degree in social service field or more than 5 years of experience.
• IM+CANS certified preferred.
• As evidenced by previous work experience, academic background, and in-service or other training, the MHP shall demonstrate a strong understanding of how to:
• Identify precipitating events;
• Gather histories of mental, emotional and physical disabilities, alcohol and drug use, past mental health services and criminal justice contacts;
• Assess family, social and work relationships;
• Conduct and document a mental health assessment;
• Utilize appropriate additional diagnostic tools (e.g. LOCUS, GAF, OHIO scales...);
• Under supervision, document a DSM diagnosis;
• Under supervision, write and implement a treatment plan;
• Under supervision, and within the scope of one’s practice, provide mental health services;
• Must pass a pre-employment TB Test and background check. This includes clearance by the DHS Background Check Unit;
• Physical ability to bend, stoop, kneel, squat, twist, reach, pull, and lift heavy objects.
• Must be able to climb stairs several times a day;
• Must adhere to the agency’s non-discrimination policies.
• IM+CANS certified.

‍